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Terms & Conditions

This page provides information about who we are and the legal terms and conditions that may apply to your use of axela.no and any product or service you order from us. To help you find the information you are looking for, we have divided these Terms and Conditions into 6 sections.

These are:

  • A. Information about @ Alexander Joseph Johansen
  • B. Website Terms of use
  • C. General Terms and Conditions of Sale
  • D. Privacy and Cookies Policy
  • E. Intellectual Property
  • F. Delivery Information

Website Help

In addition to our legal terms and conditions, you may also find it helpful to visit the Help section of our website. Here you will find useful information on our delivery charges, delivery timescales, and returns policy, (as well as helpful information relevant to other questions you may have.)

Part A: Information about @ Alexander Joseph Johansen

This website is owned and operated by @ ALEXANDER JOSEPH JOHANSEN, a company registered in Norway (company registration number 932 803 747) whose registered office is at Brønnøysundregistrene.

Unless we say otherwise, we use the terms “Markethub”, “Markethub.no”,  "we" and "us" on this website to refer to @ Alexander Joseph Johansen throughout the website terms and conditions, which include the Website Terms of Use, Privacy & Cookie Policy and our General Terms and Conditions of Sale (“Website Terms”).

If you want to ask us anything (whether about our products and services, this website, any of our terms and conditions or otherwise), then please contact us.

PART B: WEBSITE TERMS OF USE

The Website Terms apply to your use of the @ ALEXANDER JOSEPH JOHANSEN website at www.markethub.no (the "Main Website") and to any order you place on the Website and all sub-stores on the Website. The Website Terms apply regardless of how you access the Website, including any technologies or devices by which @ ALEXANDER JOSEPH JOHANSEN makes the Website available to you at home, on the move or in store. You must read these Website Terms carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Website Terms in their entirety. If you do not agree to these Website Terms in their entirety, please do not use this Website.

If you are a corporate customer please see our corporate terms and conditions.

All legal notices on this Website which relate to your use of the Website together with all applicable terms and conditions and our Privacy Policy govern your use of this Website.

PART C: GENERAL TERMS AND CONDITIONS OF SALE

These general terms and conditions of sale ("General Terms and Conditions of Sale") apply to any order you place through www.axela.no (the "Website"). These General Terms and Conditions of Sale apply regardless of how you access the Website, including via any technologies or devices by which @ ALEXANDER JOSEPH JOHANSEN makes the Website available to You at home, on the move or in store. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.

  • Opening an account and placing an order
  • Acceptance of your order
  • Payment
  • Delivery and Collection
  • Changes to your order
  • Your right to cancel
  • Substitution
  • Product and service description
  • Product guarantees
  • Liability
  • Assignment, waiver and third party rights

Opening an Account and Placing an Order

To place an order, you can open an account with us which will require you to provide some compulsory personal information. Alternatively, you can choose to place your order via the guest checkout in the main store. Please see our Privacy and Cookie Policy for more information on how your personal information will be used.

You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.

When you create an account we may provide you with and/or ask you to use passwords or other means to allow you to access certain areas of the Website and/or to maintain your account security. It is your responsibility to maintain the confidentiality of your password and account information. @ ALEXANDER JOSEPH JOHANSEN shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account. Should you become aware of or suspect any unauthorised use of your password or account, please contact us. When you order through the Website via our guest checkout you will still need to provide us with certain compulsory personal information in order for us to process your order. We will not store the details that you provide via guest checkout (save for processing your order, or if you have opted in to receive marketing from us). However, you can choose to register an account with us after submitting your order. Please see our Privacy Policy to see how your personal information will be used and stored.

Acceptance of your order

Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. Our acceptance of your order will take place only when we despatch the product(s) or commencement of the services that you ordered from us. Prior to despatch of the product(s), @ ALEXANDER JOSEPH JOHANSEN has the right to decline an order for any reason, including legal and regulatory reasons.

We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. The duration of our contract with you will start from when you order and we take payment and dispatch the products, until the last day of your right to cancel.

If we cannot supply you with the product you ordered, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.

If the fulfilment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, @ ALEXANDER JOSEPH JOHANSEN has the right to stop or cease to fulfil the order at any time, including after despatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that @ ALEXANDER JOSEPH JOHANSEN shall incur no liability in such circumstances.

Payment

During the checkout process, you will be asked to enter your payment details.

By completing your payment details you confirm that the credit or debit card being used is yours. All fields indicated as compulsory must be completed. Please note that we may collect and store your information, using an encrypted secure payment mechanism and will only use your information in accordance with our Privacy and Cookie Policy.

All card payments are subject to authorisation by your card issuer. We take payment immediately for most products where in most circumstances, we take payment at the earliest order deadline for the products you have ordered.

All products ordered will remain the property of @ ALEXANDER JOSEPH JOHANSEN until we have delivered the products to the address specified by you or they have been collected in store. If your payment is not received and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 30 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

For delivery please click here and refund please click here.

In the Norway, delivery charge refunds can only be made in accordance with your legal rights under the Consumer Protection . Similar rights may apply for some international deliveries. For further information about your legal rights see “Your Right to Cancel” section below and contact your local authority Trading Standards department or consumer advice centre (for example forbrukerrådet).

Delays

Where the supply of your product(s) or service(s) is delayed or prevented for reasons beyond our control (for example, material shortages, import delays or higher than anticipated demand) we will make every effort to keep you informed but shall be under no liability to you for such delay or failure.

Changes to your order

Any changes to your order must be notified to us in writing and within a reasonable time. If you amend or change your order you may find there are changes to your delivery timetable and / or the price you pay for the item (you will be charged the current selling price on the day you amend your order).

Your right to cancel

If you are contracting with us as a consumer online or by phone, you have the right to cancel, all or part of your contract at any time up to 14 calendar days after the day on which you receive the goods or services you ordered. Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address below. You must take reasonable care of the goods while in your possession and they must be returned to us before we can issue your refund.

In the case of damaged or incorrectly supplied goods, we may offer you a replacement product. Any refunds given by us will be made to the debit/credit card account or by cheque (as applicable) provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection, as outlined above.

Where we deliver products to a third party in accordance with your order, you will only be able to exercise this cancellation right if you can return the goods to us (or arrange for us to collect them).

For further details about how to exercise your cancellation rights, please see the Returns and Refunds section of the Help pages to this Website.

Product and service descriptions

We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:

  • orders will only be accepted if there are no material errors in the description of the goods or services or their prices as advertised on this Website;
  • all prices are displayed in Norwegian Krone inclusive of VAT where applicable (except for our International Deliveries, please see the International Delivery section below for further detail) unless expressly indicated otherwise packaging may vary from that shown on the Website;
  • the weights, dimensions and capacities shown on the Website are approximate only;
  • whilst we try to display the colours of our products accurately on the Website, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery
  • We will inform you as soon as possible if the product(s) or service(s) you have ordered are not available and we may offer alternative product(s) or service(s) of equal or higher quality and value.

Legal Compliance

You agree that you will not use, sell or supply any product(s) purchased from @ ALEXANDER JOSEPH JOHANSEN in an unlawful manner and, in particular, will comply with all export controls and sanctions rules.

Product Guarantees (Complaints rights (2 years for Norway))

Liability

There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions limits our liability for personal injury or death caused by our negligence or for fraud.

You have certain rights as a consumer, including legal rights relating to faulty or misdescribed goods. For further information about your legal rights in the Norway, contact your forbrukerrådet. Nothing in these General Terms and Conditions will affect these legal rights and, in particular, we will perform our obligations under these General Terms and Conditions with reasonable care and skill.

Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality, you can contact us for a repair or replacement or, where this is not possible, for a refund.

We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.

You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.

In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.

PART D: Privacy and Cookie Policy

Our Privacy and Cookie Policy explains what personal information we collect about you when you use the Website, and you can view our Privacy and Cookie Policy here.

General

@ ALEXANDER JOSEPH JOHANSEN in compliance with GDPR has a very open and clear personal data policy. Your data is a priority and below is our policy. Our website is HTTPS: (SSL) secure.

We only use your data for:

  • To provide goods and services to you
  • To verify your identity
  • For crime and fraud prevention
  • With permission to email you with our newsletter
  • Where we have a legal right to use or to disclose your information

Marketing Promotion

We have a fortnightly marketing email run through Mail Chimp. This contains news, information and activities and many more fun activities. This newsletter is received once your online consent given.

These emails are optional and you have the right to opt out at any time. They all contain an unsubscribe button at the bottom of everyone. Once unsubscribed you will not be contacted again.

Sharing Data with third parties:

Our Service Providers + Suppliers

In order to make certain services available to you, we may share your data with service partners including IT and marketing service provided, such as mail chimp.

These are only used to provide information regarding @ ALEXANDER JOSEPH JOHANSEN + your order and for no other purpose. 

Other third parties

We may share your data with:

  • Credit reference agencies where necessary for card payments
  • To comply with legal obligations (for example in court case)
  • For the prevention, detection, investigation of a crime
  • For the protection of our employees and customers

How long we do we keep your data?

We will not retain data for longer than necessary. We will ask for re-consent on emails every 6 years.

Please note that when you agree to these Website Terms you shall be deemed also to have read, understood and agreed to our Privacy and Cookie Policy in its entirety.

PART E. Intellectual Property

The artwork, images, software, branding and content made available to you on this website and our social media channels are ALL the intellectual property of @ ALEXANDER JOSEPH JOHANSEN and is protected. Any misuse will result in legal action. You are not permitted to use any of our branding, imagery, products or prints without our written permission. We allow our images to be re-posted on social media, as long as they are clearly tagged with our company name. These images are not to be manipulated or changed for your use. We do not allow you to use any of our branding or our association to promote/market another business company without our written permission.

We select carefully who we work with and we retain the right to remove permission for images to be used if they are associated with a brand debilitating association.

PART F. Delivery Information

Handling Time:

  • We require 3-4 working days to process and prepare your order for shipment. This handling time allows us to carefully inspect and package your items, ensuring they arrive in perfect condition.

Shipping:

  • We ship our Norwegian products worldwide using reliable international shipping partners.
  • Shipping times will vary depending on your location and the shipping method selected at checkout.
  • You will receive a tracking number via email once your order has been shipped, allowing you to monitor its progress.  
  • Please be aware that international shipments may be subject to customs duties and taxes, which are the responsibility of the recipient.  

Delivery Estimates:

  • Please note that the handling time of 3-4 working days must be added to the shipping time estimates given at checkout.
  • Delivery times are estimates and not guarantees, and can be affected by factors outside of our control, such as customs delays or weather conditions.

Gift Wrapping

To add gift wrapping select at checkout. A personalised note can be added with gift wrap by adding in the note box.

Delivery Costs

These are our costs. Nothing hidden. One rate no matter how many items you buy.

  • NO: Posten Norgespakke. This is a tracked service.
  • Europe: Posten/Bring with trackable service.
  • Rest of World: Posten/Bring with trackable service.

Orders placed after 12 midday (NO time) are processed the next working day.

Order placed on a Friday after 12 midday or on a Saturday and Sunday and this will be processed on a Monday. 

If you have ordered a signed delivery you must be home to sign for the parcel or select your place of work address for delivery to ensure someone is available to sign for delivery.

Countries

We deliver worldwide to every country including, UK, Europe, USA, Canada, Australia, New Zealand, China, Japan plus many more. 

If you are having any trouble translating the website please do get in touch we are happy to help you. 

To check cost in your own currency toggle to your country using the currency converter at the top of the website. Please note different countries may have different retail prices.

Please note:

We will post to the delivery address. It is your responsibility to get this correct including zip/postcode.

We are not responsible if the delivery address is incorrect.

Duty, VAT 

Import duty and VAT charges may apply for deliveries outside of the Norway of which we have no control over and cannot calculate what they might be as customs policies differ from country to country.

@ ALEXANDER JOSEPH JOHANSEN does not accept responsibility for additional taxes and duties that are incurred when shipping outside of the NO.